Frequently Asked Questions
Our Most Common Inquiries
We ship to the contiguous United States, including PO Boxes. Please allow extra time in transit for orders going to non-contiguous United States addresses.
Tracking notifications will be sent when the order is processed, not shipped. Please allow 48 hours for tracking to go live upon receipt of tracking.
Below are our ship methods offered:
- Orders up to $50.00 = $10.00 Standard Shipping
- Orders over $75.00 = Free Standard Shipping
- Overnight Shipping = $45.00
Time In Transit (excluding holidays and weekend):
- Standard: 4-8 Business Days*
Do you create custom gift sets?
Yes, we can create a custom gift sets. We work with you on your order. Yes, we do corporate gifting. We have a minimum qty of 12 sets per orders. Fore more information please send us an email at email@example.com
What is your return policy?
If you would like to request a refund or cancel an order, we will work with you once the shipment has been returned to Scents by Colette. The original form of payment will be credited back minus the shipping fee in both directions, customs, duties, taxes, etc. that may have been imposed by the country, and there's also a restocking fee of 20%. products must be in mint conditions for all returns.